Updated September 2023
The short answer is NO: you should not use SMTP providers to send cold emails.
SMTP providers are not built for sending cold emails, meaning that your emails will go to spam.
In this article, I go into detail about why you shouldn’t use SMTP providers to send cold emails, and what you should do instead:
SMTP stands for Simple Mail Transfer Protocol.
The Simple Mail Transfer Protocol (SMTP) is an application used by mail servers to send, receive, and relay outgoing email between senders and receivers.
An SMTP provider (such as SendGrid, Mailgun or Amazon SES) offers an SMTP service that allows people to send their email through their servers instead of using their own email servers. This allows people to not have to worry about maintaining their own email servers, which can be a difficult task.
Companies typically use SMTP providers to send transactional emails.
For example, a website might need to send an automated welcome email every time a user signs up for an account. SMTP providers allow companies to send these types of transactional emails.
Transactional emails are not cold emails.
There are many reasons why you should not use SMTP providers to send cold emails.
I have highlighted below the main reasons:
1. You will have bad email deliverability
If you send your cold emails through an SMTP provider, then your emails will most likely end up in the Promotions or Spam folder.
Email Service Providers (such as Gmail and Outlook) can see that the IP addresses from your emails are being sent from an SMTP provider, and will automatically put your emails in the Promotions or Spam folder.
The reason that they do this is because they know that emails sent from SMTP providers are transactional emails, so if you send your cold emails from an SMTP provider, then Gmail and Outlook will treat your emails as transactional emails, and automatically place them in the Promotional or Spam folder.
2. Your “Sent From” will not look personalized
When you send cold emails from Google Workspace (Gmail) or Microsoft 365 (Outlook), you are sending emails from your own email address.
This means that your “Sent From” will show your name and email address. This looks personalized and will result in a high response rate.
If you send cold emails through an SMTP provider, then your emails are sent by the SMTP provider on your behalf. This results in your emails stating in the header that they were sent via the SMTP provider.
This does not look personalized and will negatively affect your response rate as prospects don’t respond to emails if they think they are automated.
3. Your open rate will decrease
Open rates for emails that are sent through SMTP providers can average below 10 percent.
Whereas it is very possible to get open rates above 80% when sending cold emails the correct way. Later in this article, I will share how you can send cold emails the correct way.
4. You will be placed on blacklisted shared IPs
SMTP providers use shared IP addresses when sending emails.
What this means is that they will group your email sending onto the same shared IP address as many other people.
If you are breaking their terms of service by sending cold emails (something that SMTP providers don’t allow), then your emails will most likely be placed in spam by Gmail and Outlook. They will see that your emails are being sent from blacklisted IP addresses (which the SMTP provider put your account on), and will then proceed to send all of your emails to spam automatically.
5. You would be breaking their terms of service
SMTP providers do not allow their customers to send cold emails on their platforms.
It’s against their terms of service, meaning that they will ban your account.
6. You won’t have good results
Furthermore, cold email is a 1 to 1 activity that works best when you send personalized and targeted emails to specific leads.
The idea of using an SMTP provider to send a high volume of non-personalized cold emails is not effective.
The below tweet is from the ex-Chief Revenue Officer at Brex; in this tweet, he describes their most successful sales campaign ever. They only targeted 300 companies, and were able to close 169 of them. This shows that targeted sales to a small group of highly relevant leads is much more effective than sending a high volume of non-personalized emails:
1/ The best outbound campaign we ever ran at Brex (75% demo rate, 75% demo to close):— Sam Blond (@samdblond) January 9, 2023
Brex launched in 2018 as the first corporate card for startups. After launch, when we were still ~30 employees and near 0 rev, we ran the most successful outbound campaign I've ever seen.
If you need to send thousands of cold emails each day, then most likely your product or service isn’t good, and you need to fix your offer and targeting.
The best way to send cold emails is to sign up for a Google Workspace account, and create an email account there.
I show you exactly how to do this in my article How To Send Cold Emails Without Landing In Spam.
After you have set up your email account with Google Workspace, you need to sign up for a specialized cold email software like Emailchaser.
Emailchaser was built specifically for sending cold emails, and will ensure that your emails land in the primary inbox (not spam or promotions).
If you are still thinking: “But I really need to send a high volume of cold emails…”, then don’t worry, Emailchaser has you covered.
Emailchaser allows you to add an unlimited number of sender email accounts, which allows you to scale your cold email sending without going to spam.
You can learn how to do this in my other article How To Safely Scale Up Your Cold Email Outreach With Inbox Rotation.
If you send cold emails through an SMTP provider, then your emails most likely will go to spam.
SMTP providers are used for transactional emails, such as sign up and account notification emails.
You should not send cold emails through SMTP providers (like SendGrid).
Doing so will cause your emails to land in spam.
Instead, you should sign up for a Google Workspace account, and create an email account there. You can learn how to do this by reading my article How To Send Cold Emails Without Landing In Spam - Beginner’s Guide.
If you want to send a high volume of cold emails, then check out my other article How To Safely Scale Up Your Cold Email Outreach.
Founder of Emailchaser.
I have been working in the sales & marketing industry for nearly a decade.
When I’m not working on my business, I enjoy eating sushi & doing jiu-jitsu.
Address: Grand Cayman, Cayman Islands
Email: [email protected]
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