Learn / Instantly reviews

Instantly scores 4.8 on G2, but a quarter of its Trustpilot reviews give it one star.

Robby FrankBy Robby Frank · Every rating read on 9 October 2026

We read Instantly's reviews on 9 October 2026. G2 rates it 4.8 out of 5 from 4,158 reviews. Trustpilot shows no score at all, “due to a breach of our guidelines”, and 25% of its 1,171 Trustpilot reviews give one star. The complaints that repeat are charges after cancelling, paying more just to answer replies, and mail landing in spam.

Emailchaser Our pick

Emailchaser covers what Instantly reviewers complain about, at the same price.

  • One plan, one charge: sending and lead credits come together, 1,500 credits a month on the $47 Starter.
  • The Unibox, where you read and answer every reply, comes with every plan.
  • Built-in warm-up and unlimited email accounts on every plan.
  • Coming from Instantly? 50% off for as long as you stay.
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Here is how Instantly is rated on the two biggest review sites.

4.8
G2, 4,158 reviews · read 9 Oct 2026How G2's reviews split by star, from its page as archived on 22 Sep 2026 (4,157 reviews then):
5 stars91%
4 stars8%
3 stars<1%
2 stars<1%
1 star<1%
No score
Trustpilot, 1,171 reviews · read 9 Oct 2026“This company’s rating is unavailable due to a breach of our guidelines.” Trustpilot also says: “We’ve removed a number of fake reviews for this company.”
5 stars67%
4 stars4%
3 stars<1%
2 stars3%
1 star25%

345 of Instantly's 1,171 Trustpilot reviews came in the last 12 months.

The Email accounts page in Emailchaser, with eight Google and Microsoft mailboxes connected to one workspace
Email accounts in Emailchaser: Google and Microsoft mailboxes in one workspace.

These are the three complaints Instantly reviewers repeat most.

Charges after cancelling, and subscriptions people didn't know they had.

“They charged me for a subscription that I supposedly canceled.”Trustpilot, 1 star, 22 Sep 2026
“Instantly was also charging me $97 per month for Hyper CRM, a separate subscription I did not knowingly purchase.”Trustpilot, 1 star, 15 Sep 2026
On EmailchaserOne plan and one charge. Sending and lead credits come in the same subscription, where Instantly sells them as two plans, Outreach and Credits. Pro is $97 a month with 5,000 lead credits included.

Answering replies needs a bigger plan.

“YOU DONT HAVE THE ABILITY TO REPLY UNLESS YOU PAY £100 A MONTH.”Trustpilot, 2 stars, 16 Sep 2026
On EmailchaserThe Unibox, where every reply from every mailbox lands and you answer it, comes with every plan, the $47 Starter included. Its AI can draft each answer for you.

Mail landing in spam, and a warm-up that doesn't help.

“Deliverability was terrible, emails landed in spam”Trustpilot, 1 star, 30 Jun 2026
“the worst part is their warm up tool.”Trustpilot, 1 star, 11 Aug 2026
On EmailchaserWarm-up is built into every plan at no extra cost, and each campaign can filter out invalid addresses before it sends, so fewer of your emails bounce.
Unibox in Emailchaser: replies from every mailbox in one list, with the open conversation and the lead's details
Unibox in Emailchaser: replies from every mailbox in one list.

This is what Instantly reviewers like, and Emailchaser does it too.

It is easy to set up.

“It's easy to set up, straightforward to learn, and lets me get campaigns live quickly even as a complete beginner.”G2, 5 stars, 16 Jun 2026
On Emailchaser tooWrite with AI drafts your whole sequence, and your Instantly campaigns come over as drafts when you paste your Instantly API key.

Many sending accounts at no extra cost.

“Instantly's ability to connect multiple sending accounts without additional costs was a major draw for us”G2, 24 Aug 2026
On Emailchaser tooConnect as many email accounts as you like on every plan, and add team members and client workspaces at no extra cost.

Our verdict: Instantly is easy to start, but its reviewers keep hitting billing and plan limits.

  • G2 reviewers rate it highly, 4.8 from 4,158 reviews, mostly for how easy it is to use.
  • On Trustpilot, 25% of 1,171 reviews give one star, and Trustpilot shows no score for it.
  • If you want sending, lead credits, warm-up and the Unibox in one plan, Emailchaser charges the same $47, $97 and $358 a month, and takes 50% off when you come from Instantly.
  • If you are still comparing tools, here are the top Instantly alternatives and competitors, with what each one costs.

These are the questions people ask about Instantly reviews.

Is Instantly legit?

Yes. Instantly is a real cold email tool with 4,158 reviews on G2 averaging 4.8 out of 5 (read 9 October 2026). Its Trustpilot page shows no score, because of what Trustpilot calls a breach of its guidelines, and says Trustpilot removed a number of fake reviews.

What is Instantly's rating on Trustpilot?

None. Trustpilot's page for Instantly, read on 9 October 2026, says "This company's rating is unavailable due to a breach of our guidelines." It lists 1,171 reviews: 67% give five stars and 25% give one star.

What do people complain about most in Instantly reviews?

Being charged after cancelling or for subscriptions they did not know they had, needing a bigger plan to answer replies, and emails landing in spam despite the warm-up.

What do reviewers like about Instantly?

Most of all that it is easy to set up and learn, and that it connects many sending accounts without extra cost. G2's own summary says reviewers praise its ease of use and automation.

Is there a better alternative to Instantly?

Emailchaser charges the same $47, $97 and $358 tiers with lead credits, warm-up and the Unibox included in each, and coming from Instantly takes 50% off for as long as you stay. Every plan starts with a 7-day free trial.

Try Emailchaser free for 7 days, with sending, leads and the Unibox in one plan.

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Read these next to compare the other tools.

Picture of Robby Frank
Article by Robby Frank

Partner at Emailchaser, and CTO & Head of Growth at Momentum Labs, the B2B SaaS studio behind it.

I also run Prymatica, a done-for-you cold email agency, so most of my weeks are spent inside real outbound campaigns.

Self-taught: I started as a frontend developer in 2012 and have been building B2B SaaS ever since.

About the author