Learn / Reply.io reviews

Reply.io scores 4.6 on G2, but 11% of its Trustpilot reviews give it one star.

Robby FrankBy Robby Frank · Every rating read on 9 October 2026

We read Reply.io's reviews on 9 October 2026. G2 rates it 4.6 out of 5 from 1,554 reviews, and Trustpilot 4.6 from 266. But 11% of its Trustpilot reviews give one star, and Trustpilot notes that it “Hasn’t replied to negative reviews”. The complaints that repeat are contacts who keep getting emails after they reply, a setup that takes a while to learn, and only 50 lead credits a month.

Emailchaser Our pick

Emailchaser includes 1,500 lead credits on Starter, where Reply.io's plans include 50.

  • A lead who replies drops out of the sequence, and by default so does the rest of their company.
  • Lead credits in every plan: 1,500, 5,000 or 10,000 a month, one credit per contact.
  • Unlimited email accounts and team seats on every plan.
  • Write with AI drafts your whole sequence, and Autopilot can build your first campaign from your website.
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Here is how Reply.io is rated on the two biggest review sites.

4.6
G2, 1,554 reviews · read 9 Oct 2026How G2's reviews split by star, from its page as archived on 11 Jun 2026 (1,543 reviews then):
5 stars80%
4 stars17%
3 stars1%
2 stars<1%
1 star1%
4.6
Trustpilot, 266 reviews · read 9 Oct 2026Trustpilot notes that Reply.io “Hasn’t replied to negative reviews”.
5 stars78%
4 stars7%
3 stars<1%
2 stars3%
1 star11%

95 of Reply.io's 266 Trustpilot reviews came in the last 12 months.

The Email accounts page in Emailchaser, with eight Google and Microsoft mailboxes connected to one workspace
Email accounts in Emailchaser: Google and Microsoft mailboxes in one workspace.

These are the three complaints Reply.io reviewers repeat most.

Contacts keep getting emails after they reply or are marked finished.

“I manually mark contacts as finished and they continue to get messages anyway.”Trustpilot, 1 star, 30 Sep 2026
“The software includes a feature that’s supposed to remove a recipient from an email sequence once they reply, but it doesn’t work 100% of the time.”G2, 4 stars, 9 Mar 2026
On EmailchaserStop on reply is on by default: a lead who replies drops out of the sequence, and so does everyone else at their company. An out-of-office reply can pause a lead until the date they're back.

The setup takes a while to learn.

“the initial setup and learning curve are a bit steeper than expected.”G2, 4.5 stars, 11 May 2026
“The interface can feel a little overwhelming for new users since there are so many features packed in.”G2, 4.5 stars, 12 Jan 2026
On EmailchaserWrite with AI drafts your first email and every follow-up in one go. Autopilot goes further: give it your website and it drafts the sequence, then finds the prospects and launches the campaign once you approve it.

50 lead credits a month don't go far.

“The plan only included 50 contacts/emails per month, which is completely inadequate for any serious prospecting”Trustpilot, 1 star, 7 Oct 2025
On EmailchaserStarter includes 1,500 lead credits a month, Pro 5,000 and Max 10,000, and one credit reveals one contact. Reply.io's plans include 50, and more come in packs from $39 a month for 200.
The Campaigns page in Emailchaser, listing sequences with their status and progress
Campaigns in Emailchaser: every sequence with its status and progress.

This is what Reply.io reviewers like, and Emailchaser does it too.

Sequences are easy to set up.

“It’s easy to set up plain-text, automated email sequences with as many steps as I need.”G2, 4 stars, 9 Mar 2026
On Emailchaser tooWrite with AI drafts the first email and every follow-up in one go, the follow-ups send themselves, and you can test up to 26 versions of each email.

The whole team can work in it.

“it’s incredibly easy to collaborate across the team.”G2, 5 stars, 7 Jan 2026
On Emailchaser tooInvite as many teammates as you want and connect as many email accounts as you like on every plan, and client workspaces cost nothing extra. Reply.io prices Email Volume per user up to 5,000 active contacts.

Our verdict: Reply.io builds good sequences, but its reviewers keep hitting a steep setup and only 50 lead credits a month.

  • G2 rates it 4.6 from 1,554 reviews and Trustpilot 4.6 from 266, with praise for its interface, automation and multichannel sequences.
  • 11% of its Trustpilot reviews give one star, and the complaints that repeat are contacts who keep getting emails after they reply, a steep setup, and 50 lead credits a month.
  • Sending 125,000 emails with 5,000 new leads costs $698 a month on Reply.io and $114 on Emailchaser Pro, where the lead credits, warm-up, unlimited seats and the Unibox are all in the plan.

These are the questions people ask about Reply.io reviews.

Is Reply.io legit?

Yes. Reply.io is a real sales outreach tool with 1,554 reviews on G2, where it is listed as Reply, averaging 4.6 out of 5, and a TrustScore of 4.6 from 266 reviews on Trustpilot (both read 9 October 2026).

What is Reply.io's rating on Trustpilot?

4.6 out of 5 from 266 reviews, read on 9 October 2026. 78% of them give five stars and 11% give one star, 95 came in the last 12 months, and Trustpilot notes that Reply.io hasn't replied to negative reviews.

What do people complain about most in Reply.io reviews?

Contacts who keep getting emails after they reply or are marked finished, a setup and interface that take a while to learn, and plans that include only 50 lead credits a month. G2's own summary of the cons names its reporting, occasional lags and an interface some find overwhelming.

What do reviewers like about Reply.io?

How easy its sequences are to set up, its multichannel steps and how well teams work in it together. G2's summary says reviewers like its user-friendly interface, efficient automation and the time it saves.

Is there a better alternative to Reply.io?

Emailchaser includes 1,500 lead credits a month on the $47 Starter, where Reply.io's plans include 50, with unlimited mailboxes and seats, built-in warm-up and the Unibox. Sending 125,000 emails with 5,000 new leads costs $114 a month on Emailchaser Pro and $698 on Reply.io. Every plan starts with a 7-day free trial.

Try Emailchaser free for 7 days, with stop on reply, lead credits and unlimited seats in every plan.

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Read these next to compare the other tools.

Picture of Robby Frank
Article by Robby Frank

Partner at Emailchaser, and CTO & Head of Growth at Momentum Labs, the B2B SaaS studio behind it.

I also run Prymatica, a done-for-you cold email agency, so most of my weeks are spent inside real outbound campaigns.

Self-taught: I started as a frontend developer in 2012 and have been building B2B SaaS ever since.

About the author