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Lemlist scores 4.6 on G2, but 12% of its Trustpilot reviews give it one star.

Robby FrankBy Robby Frank · Every rating read on 9 October 2026

We read Lemlist's reviews on 9 October 2026. G2 rates it 4.6 out of 5 from 2,094 reviews, and Trustpilot 4.7 from 246. But 12% of its Trustpilot reviews give one star, and G2's own summary puts “the credit system being expensive” first among the cons. The complaints that repeat are credits that run out, a bill bigger than the plan page suggested, and a steep learning curve.

Emailchaser Our pick

Emailchaser includes the lead credits Lemlist sells on top, so sending plus leads costs less.

  • Lead credits come in every plan: 1,500 a month on the $47 Starter, and one credit reveals one contact.
  • Unlimited email accounts and team seats on every plan, so a new mailbox or teammate costs nothing more.
  • Write with AI drafts your whole sequence, and Autopilot can build your first campaign from your website.
  • Built-in warm-up and the Unibox, where AI drafts your replies, come with every plan.
  • Coming from Lemlist, 50% comes off every month for as long as you stay, so Pro is $48.50.
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Here is how Lemlist is rated on the two biggest review sites.

4.6
G2, 2,094 reviews · read 9 Oct 2026How G2's reviews split by star, from its page as archived on 22 Aug 2026 (1,988 reviews then):
5 stars76%
4 stars21%
3 stars2%
2 stars<1%
1 star1%
4.7
Trustpilot, 246 reviews · read 9 Oct 2026Trustpilot’s summary of recent reviews: “some reviewers noted that the platform features a steep learning curve and requires considerable practice to fully master.”
5 stars81%
4 stars2%
3 stars2%
2 stars3%
1 star12%

191 of Lemlist's 246 Trustpilot reviews came in the last 12 months.

The Email accounts page in Emailchaser, with eight Google and Microsoft mailboxes connected to one workspace
Email accounts in Emailchaser: Google and Microsoft mailboxes in one workspace.

These are the three complaints Lemlist reviewers repeat most.

Credits run out fast, and each lead costs a lot.

“the enrichment credits run out a bit too quickly on large campaigns.”G2, 4 stars, 17 Aug 2026
“the cost per lead is quite expensive compared to other lead generation solutions on the market.”G2, 4 stars, 12 Jun 2026
On EmailchaserLead credits come in every plan: 1,500 a month on the $47 Starter, 5,000 on Pro and 10,000 on Max, and one credit reveals one contact. Lemlist's own pricing page sells 2,000 credits for $20 a month, which find 400 emails.

The bill turns out bigger than the plan page suggested.

“It's a misleading and simply wrong advertisement of what's included in the multi-channel plan.”Trustpilot, 2 stars, 19 Sep 2026
“Pricing transparency, says $99 per user, try to sign up based in the UK, is £99, which is $135.”Trustpilot, 1 star, 5 Feb 2026
On EmailchaserEvery plan includes unlimited email accounts and unlimited team seats, so adding a mailbox or a teammate never changes the price. Sending 125,000 emails with 5,000 new leads costs $114 a month on Pro with every lead's address checked, and $384 on Lemlist.

Multichannel sequences take a long time to learn.

“Setting up a multichannel workflow with conditions was unnecessarily complex and time-consuming.”Trustpilot, 1 star, 17 Jan 2026
“the interface is feature-rich but takes some time to get used to”G2, 4 stars, 17 Aug 2026
On EmailchaserWrite with AI drafts your first email and every follow-up in one go. Autopilot goes further: give it your website and it drafts the sequence, then finds the prospects and launches the campaign once you approve it.
The Lead Finder in Emailchaser: search the people database by job title, seniority and location
The Lead Finder in Emailchaser: search the people database, then add people to a campaign.

This is what Lemlist reviewers like, and Emailchaser does it too.

Personal outreach at scale.

“the personalization features make outreach feel much more human.”G2, 4.5 stars, 1 Jul 2026
On Emailchaser tooEvery email can carry each lead's details, like their first name and company, and spintax gives each lead its own mix of words, picked when the email sends.

Contact data in the same tool.

“Cannot fault the performance of the data sourcing for finding contact details which doesn't require a separate subscription to the likes of Lusha or ZoomInfo.”G2, 5 stars, 19 Aug 2026
On Emailchaser tooLead Finder searches by job title, seniority, industry, company size and location inside Emailchaser, and the plan's own lead credits pay for it, 1,500 a month on Starter.

Our verdict: Lemlist is well liked for personal outreach, but its reviewers keep hitting the cost of its credits.

  • G2 rates it 4.6 from 2,094 reviews and Trustpilot 4.7 from 246, with praise for its ease of use, personalization and support.
  • 12% of its Trustpilot reviews give one star, and the complaints that repeat are credits that run out, bills bigger than expected and a steep learning curve.
  • Sending 125,000 emails with 5,000 new leads costs $384 a month on Lemlist and $114 on Emailchaser Pro, where the lead credits, warm-up, unlimited seats and the Unibox are all in the plan.
  • If you are still comparing tools, here are the best Lemlist alternatives for cold email, with what each one costs.

These are the questions people ask about Lemlist reviews.

Is Lemlist legit?

Yes. Lemlist is a real sales outreach tool with 2,094 reviews on G2 averaging 4.6 out of 5, and a TrustScore of 4.7 from 246 reviews on Trustpilot (both read 9 October 2026).

What is Lemlist's rating on Trustpilot?

4.7 out of 5 from 246 reviews, read on 9 October 2026. 81% of them give five stars and 12% give one star, and 191 came in the last 12 months.

What do people complain about most in Lemlist reviews?

Credits that run out quickly and leads that cost a lot, bills bigger than the plan page suggested, and a steep learning curve on its multichannel sequences. G2's own summary of the cons starts with the credit system being expensive.

What do reviewers like about Lemlist?

Its personalization, its multichannel sequences and having contact data in the same tool. G2's summary says users mention its ease of use, automated and personalized outreach, and integrations with Gmail and LinkedIn.

Is there a better alternative to Lemlist?

Emailchaser includes lead credits in every plan, 1,500 a month on the $47 Starter, with unlimited mailboxes and seats, built-in warm-up and the Unibox. Sending 125,000 emails with 5,000 new leads costs $114 a month on Emailchaser Pro and $384 on Lemlist, and coming from Lemlist 50% comes off every month, so Pro is $48.50. Every plan starts with a 7-day free trial.

Coming from Lemlist? Try Emailchaser free for 7 days, then take 50% off for as long as you stay.

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Read these next to compare the other tools.

Picture of Robby Frank
Article by Robby Frank

Partner at Emailchaser, and CTO & Head of Growth at Momentum Labs, the B2B SaaS studio behind it.

I also run Prymatica, a done-for-you cold email agency, so most of my weeks are spent inside real outbound campaigns.

Self-taught: I started as a frontend developer in 2012 and have been building B2B SaaS ever since.

About the author